Safe and secure. We accept PayPal and credit cards as payment methods.
All prices on this site are in US dollars (USD).
PayPal
PayPal is one of the most popular online payment solutions, recommended for its high security.
Credit Card
Direct card payments are available by using following cards.
Transactions are handled by UnivaPay (UNIVA Paycast Co., Ltd.). On the order confirmation page (Thanks Page), you will be asked to complete the payment procedure directly. If the procedure fails, please send the payment via PayPal. (If you do not wish to use PayPal, please contact us.) *Credit card payments are available only when ordering on our website. |
Important Notes
Payment due date : Within 7 days from purchase date
If you have placed an order unpaid, please complete payment by the above deadline.
As for PayPal Checkout and credit card payments, please pay each time you place an order.
If you have combined orders, excess shipping fees will be refunded via PayPal.
*Partial refund by credit card is not available.
Carriers
Japan Post or UPS (United Parcel Service)
*International shipment only. *Any other shipping method is not available.
Shipping Methods
Shipping method | Delivery time | Details |
Japan Post | ||
EMS (Express Mail Service) | Approx. 3-10 days | High cost, but fully insured. Quick & safe delivery. |
ePacket Air Mail | Approx. 4-13 days | Reasonable. (Weight limit: Under 2kg) |
Economy SAL | Approx. 2-3 weeks | Reasonable. (Weight limit: Under 2kg) |
Surface (Sea mail) | Approx. 2-4 months | Lowest cost for large orders, but slow delivery. Not recommended for fragile items. |
UPS (United Parcel Service) | ||
UPS Worldwide Express Saver | Approx. 3-10 days | *Recommend! Quick & safe delivery. |
*Delivery may be delayed unexpectedly due to customs issues, weather/traffic conditions, postal strikes, etc.
Tracking / Insurance
All shipping methods include tracking services.
Japan Post : https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
UPS : https://www.ups.com/track
Tracking numbers are provided in shipped information emails we send to your registered email address.
EMS is fully insured. Others are also insured, but there is a limit to the amount of coverage.
Fees / Customs & Taxes
Shipping + handling fee: https://www.net-shinei.co.jp/com/item/shippingcost.php?wg=800
(Handling fee: the cost of packaging material, labor cost, fee for PayPal, etc.)
*Attention
Import duties, taxes, and charges are not included in the item price/shipping fee.
You may be required to pay a customs duty and/or goods tax when/after receiving your parcels.
It is the recipient's responsibility to pay import taxes and/or customs fees.
*We cannot change the value of the products on the customs declaration form.
Shipping Time / Holding Items
After receiving your order and payment, we will ship your items within approximately one week.
(New arrivals, order to makers items, and store stock items will be shipped after they arrive at our warehouse, so please allow more time for shipping.)
Items can be held for up to 7 days (including weekends) from the date of first purchase in order to combine with future purchases.
*We cannot hold items that have already been packed/shipped, or you have not purchased yet.
Any requests about holding/combining items, feel free to contact us.
●Return/Refund policy
Due to the vintage/antique status and delicate nature of our items, we do not normally accept returns.
However, as each situation is different, feel free to contact us if something arises.
We provide refunds if fragile items (that are not described as cracked) are damaged during shipping/delivery.
(Please include photos when you contact us in these situations.)
●Parcel return
In the event of a parcel being returned to us due to "Non-Reclaim" or "Address Unknown" etc. from the transport company, it is the customer's responsibility to bear the return postage.
If you wish to reship the item, re-shipping fee will be charged in addition to the return postage above.
If you wish to cancel, a refund will be issued for the item's price minus the return postage. (We are not able to refund the shipping fee.)
●Damage report
In the event of a broken item, the insurance requires that both the sender (we, Shinei) and the recipient (you, a customer) submit a damage report. If either party doesn't submit, the insurance becomes invalid.
*Please note that you will need the shipping label in order to complete the damage report.
(In the case that your claim has been rejected by your local post office, we ask that you please tell us when you went to the post office, which post office you went to, and who you talked to, if possible.)
*As the customs fees are the recipient's responsibility to pay, we can only give compensation for the broken articles. We are not able to refund the customs fees even if the items are broken.
We deeply appreciate your understanding and cooperation in regards to these matters.